FAQS

Your item will be processed the within 24-48 hours after it was received, as long as it is currently in stock. Your item will ship no later than 2(two) days after processing, at which time you will receive a confirmation email with your complete order and tracking information.

Yes, shopping on our site is very secure. We make sure that we have the most safe, trusted and reliable security measures in place to properly safeguard your sensitive information. If you choose to sign up for an account to shop on our site, we want you to take comfort in knowing that we do not store any of your payment information on our website. We also use an SSL certificate (Secure Socket Layer, (e.g. https in your web browser’s address bar) to guarantee that every transaction on exonerated.com is safe and encrypted.

You also have the option of paying with PayPal® which is one of the safest payment methods in the world. Any order processed and finalized through the Paypal® payment system guarantees that none of your payment or shipping information is ever stored on or even seen by our website. PayPal® is responsible for storing all of your payment and shipping information (if you choose to sign up for a PayPal® account), so that you can shop with the peace of mind that all of your transactions on this site will be very secure.

To cancel your order, please navigate to our Contact Us page, fill out the email form (select Ordering information from the dropdown box), provide us with an order number, and state that you wish to cancel your order. All order cancellations MUST be requested before the item has shipped. Cancellation requests made after shipping can not be filled, leaving you with the options to either keep the item(s) or ship them back for a refund or exchange (Shipping fees not included. All sales on fragrance and beauty items are FINAL once they have shipped).

Yes we do. International customers please be aware that shipping for your item will cost more and take longer to arrive than shipping to an address in the U.S.

Yes, we can ship items to P.O. Boxes (although a we do prefer a verifiable street address to a P.O. Box). Please be advised that we are not responsible for any goods being damaged, lost, or stolen as the result of being shipped to a P.O. Box.

To view our shipping related policies & information, please visit the Shipping page.

No you do not. We use PayPal® as our one of our payment methods so that people do not have to sign up for an account on our site (or with PayPal®) to purchase any of our products. PayPal® offers you the option to make a one-time payment and provide your shipping details without having to create an account with them. If you would like to create a PayPal® account for your own convenience, then you may choose to do so, but a Paypal® account is not required to purchase items from our site.

PayPal® accepts: Visa®, MasterCard®, American Express®, Discover®, eChecks, and your Bank Account Information.

Our products are 100% satisfaction guaranteed or you may return it for a refund or exchange for an item of the same price (shipping not included). To review our complete return policy, please visit the Return Policy page.

Sorry, but we do not offer price adjustments on items that go on sale after you purchase them.

Yes, normally items that are temporarily "Out of Stock" will be replenished within a few weeks. If a specific item has been discontinued, that product will say “No Longer Available” in the item description, and subsequently be removed from the site.

If your merchandise does not fit, you are allowed to exchange it for the same item in a larger size. If a larger size does not exist, then you will be issued a refund for the item minus the shipping charges. Please be aware that any item returned or exchanged must be in like new condition, and unwashed. Any item returned that is found to have been worn (as opposed to “tried-on”) will be sent back to the customer and no refund or exchange will be given.

To avoid any potential problems, we strongly urge you to examine the size charts located on the product page of the item you are purchasing. In the size charts, you will find the most important measurements of all of our merchandise, and you will get a much better idea of how our products will fit you.

Once you have already clicked the item’s “Add To Cart” button, a new window will pop-up showing the details of the merchandise as well as an area where you can adjust your desired quantity.

You must have cookies, JavaScript and pop-ups enabled enabled in order to get full use out of/order from this site. Please click on this link here: http://www.google.com/support/accounts/bin/answer.py?&answer=61416 for instructions on how to enable cookies in your web browser. You can also refer to the Help link at the top of your web browser for information on how to enable pop-ups. Please be sure to read the documentation included with any firewalls and anti-viruses that you may be running, as certain settings in those software packages are known to prevent the use of cookies and pop-ups.

For more information about our company, please navigate to the links at the bottom of the website. There you will find our Terms of Use Agreement and Company Info among other things. If you need further assistance with an order or you have a question that still hasn’t been answered, please click on the Contact Us link at the bottom of the website for options on how to reach us.